Contact center
Inbound and outbound across voice, chat, SMS and email, with full IVR, voice prompt recording and menu level reporting.
Marketing & contact center, built on agentic AI
Answer every call.
FIE Technologies gives a twelve person company the coverage of a two hundred person one. Voice, chat, SMS and email land in one queue, an agent handles what it can, and a human takes it from there. You see what happened either way.
Live in two weeks, not two quarters
Agent conversation
Agent live
Hi, do you handle after-hours calls?
We do, 24/7. Want me to book 15 minutes with your team tomorrow?
One queue
VoiceAgent live
ChatAgent live
SMSAgent live
EmailEscalated
01 / What we do
Voice, chat, SMS and email in one queue.
Five service lines, one operating layer. Every conversation is captured, routed and measured in the same place, so nothing falls between the channel it arrived on and the person who should have answered it.
Appointment setting
The agent qualifies, checks your calendar and books. Your team shows up to a confirmed meeting instead of chasing one.
Lead generation
Capture and qualification on first contact, scored and handed to sales with the conversation attached.
Claims administration
Intake, status calls and document follow up handled on a defined script, with every touch logged for audit.
Marketing & branding
- Identity branding
- Graphic and website design
- User experience design
- Demand generation
Technology & consulting
- Website and web app development
- Mobile application development
- Content management systems
- Integration and consulting
02 / How it works
Four weeks of work, two weeks of waiting.
The sequence matters. We start from the calls you are already missing, because that number is what the engagement has to beat.
Step 01
Measure what you miss
We pull your call logs and count the unanswered, the abandoned and the after-hours.
Step 02
Build the agent
Scripts, guardrails and escalation rules written against your business, not a template.
Step 03
Go live
One channel first, in production, with a human reviewing every transcript for the first week.
Step 04
Report against the baseline
The same count from step one, monthly, so the return is arithmetic rather than opinion.
03 / The hand-off
The agent books the appointment. Your team closes it.
We will always tell you where the machine stops and a person starts. An agent that pretends to be human loses you the customer the first time it gets caught, so ours does not.
Every conversation has a named escalation path. When the agent hits a question outside its scope, a pricing exception, an angry caller, anything with legal weight, it hands off with the full transcript and stays out of the way.
Coverage runs around the clock, holidays included, because the calls you lose are mostly the ones that arrive when nobody is at a desk.
04 / Engagement
Three ways in.
Scoped on call volume and the number of channels you turn on. Every engagement starts with the baseline measurement, and that is fixed fee.
Baseline audit
Fixed fee, two weeks. We count what you are missing and tell you what an agent would recover. No commitment past the report.
- Call log analysis
- Missed revenue estimate
- Channel recommendation
Managed agent
One channel live in two weeks, then expand. Monthly, scoped on conversation volume, with the human escalation desk included.
- Voice, chat, SMS or email
- Full IVR and reporting
- Human escalation desk
- Monthly baseline reporting
Build and consult
For teams who want to own the stack. We design, build and hand over, with marketing and development under the same roof.
- Web and mobile development
- Branding and UX
- Integration and training
05 / Questions
Asked before you ask.
Will callers know they are talking to an agent?
Yes, and we say so in the first few seconds. Disclosure costs us almost nothing in completion rate and it protects you from the one bad outcome that matters, which is a customer discovering it later.
What happens when the agent cannot handle something?
It escalates on a named path with the full transcript. You define the triggers during build, and pricing exceptions, complaints and anything with legal weight are escalation triggers by default.
Does this replace our team?
No. It absorbs the volume your team cannot physically reach, which is mostly after hours, overflow and first contact qualification. The closing work stays with people, because that is where people are better.
How fast is live, really?
Two weeks for one channel, assuming we can get your call logs and a decision maker in a room twice. Multi-channel rollouts run a channel at a time after that.
What do we need to provide?
Call logs for the baseline, access to your calendar and CRM for booking, and someone who can approve scripts. That is genuinely the list.
Your phone rang after hours last month.
Let us count how many times, and what it cost. The baseline audit is fixed fee and the report is yours either way.